Wia Driver Hp Windows 10. Hello Richard, Thank you for posting your query on Microsoft Community. I can imagine the inconvenience you are experiencing and I will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance. Have you installed all the pending updates (including optional updates)? Check if there is any update left to install? Mostly these type of issues occur when Bluetooth drivers are not installed correctly and interference with other devices. Let’s work together to get this problem resolved.