Hi Janice, Thank you for being a part of Windows 10. I appreciate you for providing details about the issue and we are glad to assist you. Try the following methods and check if it helps: Method 1: Run the hardware device troubleshooter. Follow the below steps: 1. Type troubleshooting in the search bar. Select Troubleshooting.
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Ati Radeon 4850 Driver Windows 10 here. Select View all on the top left corner. Click on Hardware and Devices. Follow the on-screen instructions to run the troubleshooter.